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FAQs

Q: How can I learn more about stamping?

A: You can visit the Stampin' Up! website to learn more. If you would like to get in touch with a creative coach who can help you get started, click on the button that says, “Find a Demonstrator”.

Q: What are the perks for Paper Pumpkin Members?

A: There are a lot of great perks, click here to learn more.

Q: When Will I Be Billed?

A: Your credit card will be charged as soon as your Paper Pumpkin ships. You will get an e-mail notifying you that your card has been charged.

Q: What comes in my Paper Pumpkin?

A: It's a surprise each month—anticipation for the surprise is seriously half the fun! No worries, though, you'll have everything you need to complete the project: paper, stamps, ink, accessories, and more! (You will need adhesive.)

Q: Is my subscription on auto renew?

A: Yes, your subscription is on auto renew. However, you can skip a month or cancel at any time. Simply log on to your account and click "manage my account" on or before the 10th of the month in order to skip the Paper Pumpkin for that month or cancel completely.

Q: When do I need to sign up in order to get my Paper Pumpkin for a specific month?

A: You need to sign up by the 10th of the month in order to receive your Paper Pumpkin for that month. If you sign up after the 10th―no worries! You will get your first kit the following month. You'll know your Paper Pumpkin is on its way when you receive your shipment confirmation e-mail.

Q: It asked me if I have a demonstrator—what is that?

A: A demonstrator is a super cool creativity coach that sells Stampin' Up! products. We'll give you the option to choose a demonstrator when you sign up for a membership. You're definitely going to want one. But you can still join without selecting a demonstrator.

Q: What is a prepaid subscription?

A: Prepaid subscriptions provide an opportunity to purchase several months of Paper Pumpkin all at once. These orders can be placed on a customer, workshop, demonstrator, or online order. Plus they are commissionable and will qualify for hostess benefits.

Q: How many prepaid months can I purchase at once?

A: You and your customers can select a subscription for one, three, six, or 12 months.

Q: Is there a discount for ordering a higher number of months at once?

A: Yes, there is a savings. When you order a six-month subscription, you save $1 per month, and when you order a 12-month subscription, you save $2 per month.

Q: Can I order more than one prepaid subscription at once?

A: Each Paper Pumpkin account can only use one redemption code at a time. For example, if someone buys two six-month prepaid subscriptions, they'll enter the first code and then, after six months, enter the second code.

Q: How are prepaid subscriptions redeemed?

A: When the order is paid for and closed, the customer will receive an e-mail with a redemption code and instructions on how to redeem. The e-mail will guide them to www.mypaperpumpkin.com where they will enter their code. The system will recognize the number of months they've paid for. Be sure to instruct your customers to enter all their information on the site so when their prepaid subscription runs out, they can continue to receive Paper Pumpkin kits without interruption.

Q: Are prepaid subscriptions commissionable?

A: Yes! That's one of the most exciting things about this program. Now you can promote this at your events and not only will you receive commissions right away, but your hostess will receive hostess benefits! Plus, you get commissions on the full price of the prepaid subscriptions even though the shipping costs are calculated into the price.

Q: Can a current subscriber order a prepaid subscription?

A: Of course! After they order and enter the code, the prepaid months will be used up before any future shipments are charged. When the prepaid months are over, the subscription will continue and be charged monthly to the credit card on file. Keep in mind that if a current subscriber is already attached to a demonstrator, the existing subscription will remain with the original demonstrator.

Q: How do I enter an order for a prepaid subscription? Do I charge for shipping?

A: You can enter an order for a prepaid subscription in OEX on a customer, workshop, or demonstrator order. The process is similar to entering an order for a digital download. The system will prompt you to enter an e-mail address for your customer (if there is not already one on file). Shipping is included in the base price so additional shipping will not be charged on prepaid subscriptions. When filling out a customer order form at events, you will need to charge tax but not shipping.

Q: Can a prepaid subscription be ordered with a hostess code?

A: Yes. If you have a workshop with a hostess code set up, a customer can go online and enter any of the prepaid subscription item numbers.

Q: Can I buy a prepaid subscription with hostess benefits?

A: Yes. A prepaid subscription can be added to either the free or half-priced hostess items.

Q: Can a prepaid subscription be ordered as a gift?

A: Yes. Although this isn't officially a gift subscription program, you or your customers can buy a prepaid subscription and give it as a gift. You'd just purchase the prepaid subscription and when you receive the redemption code, share it with the recipient of your choice who can redeem the subscription at www.mypaperpumpkin.com. One thing to keep in mind is that the redemption codes will not work across borders. (So, someone in Canada could not gift a subscription to someone is the US and vice versa.)

Q: What happens when a prepaid subscription is not redeemed?

A: Codes will expire after three years (two years for California residents). At that time they will be turned over as unclaimed property.

Extra Paper Pumpkin Perk for Current Members

Q: Can I purchase any past kit?

A: Click here to see a list of complete kits and refill kits that are available to order only while supplies last.

Q: How do I order these past Paper Pumpkin Kits?

A: Contact your demonstrator, call Stampin’ Up! at 1-800-STAMP UP (1-800-782-6787) Monday through Friday, 7 AM – 7 PM (MT), or go to www.stampinup.com/paperpumpkin.

Q: Can I order these past Paper Pumpkin Kits online?

A: Go to www.stampinup.com/paperpumpkin. to order online.

Q: Do the past kit prices include shipping?

A: No. Shipping is an additional charge.

Q: How much is shipping?

A: Shipping is $6.95 or 10 percent of your order, whichever is greater.

Q: Will other past kits or refill kits be offered?

A: There is no guarantee that we will sell additional past kits or refill kits again.

Q: Can I purchase past kits if I used to be a Paper Pumpkin member, but I’m not right now?

A: No. You must be a current Paper Pumpkin member to purchase these past kits.

Q: If I sign up for a Paper Pumpkin membership today, will I be eligible to purchase past kits and refills?

A: Yes! If you sign up for a Paper Pumpkin membership today, you can purchase any of the selection of past kits and refills offered above, while supplies last.